Les Mills International

Using the scheduler 11

• What is the link to access the scheduler?
• I've forgotten my username and password
• When I schedule a class why does it not appear on my iPad timetable?
• Setting a default language for your club
• Why is the release I specified no longer playing?

View all 11

Using the App 22

• Does the iPad mirror screens?
• How long do downloads take?
• Can I log into the App with my temporary password?
• How does on demand work?
• I have a new iPad and would like to remove the old one

View all 22

Playing classes 11

• The class I scheduled is not playing
• The wrong class is playing, what should I do?
• Audio is working but I have no video
• I scheduled the wrong class and now it's playing. How do I stop the class and start a new one?
• My picture is freezing, I have issues with audio and playback in general

View all 11

AV/technical information 13

• What are my must have devices and equipment?
• What is an EDID and why would I need one?
• Server IP whitelist
• Automation Guide
• Support has detected AV disconnections on my device. What troubleshooting steps should I follow?

View all 13

Downloading content 9

• Optimizing big downloads/iPad settings
• How long will downloads take?
• My content downloads have failed. What should I do?
• What is an Access code?
• How do I restrict downloads to certain times of the day?

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Getting started with Virtual 10

• What are the steps to activate my account for the first time?
• How do I create and edit my schedule?
• How do I export the timetable to PDF or .CSV?
• How do I create my own custom programs? (non-Les Mills classes)
• How do I restrict the programmes downloaded to the iPad during setup

View all 10

Features in each App release 6

• Features in Virtual App version 1.14.1
• Features in Virtual App version 1.15
• Changes to the Virtual Scheduler
• App 1.15 New On Demand User Interface
• Playback History

View all 6

Error message troubleshooting 5

• I'm seeing the error message 'Sorry - unable to load timetable' on the Scheduler
• I'm seeing the error message 'Looks like there are no studios that can be registered to the account right now'
• I'm seeing the error message 'Your device is currently offline. Your changes will sync when your device comes back online'
• I'm seeing the error message on the App 'Your device has been unregistered. Please contact us'
• I'm seeing the error message 'there is no external screen connected'