The red padlock means that Scheduler updates are not reaching the App.  This might be because the iPad is not connected to an internet source or the password has been changed in the Scheduler and not the App.  To resolve, the first step is to run a diagnostics test as follows:


Unlock the padlock to the top right of the APP

Navigate to SETTINGS >Version > Run Diagnostics Test


Once the test has run, if the padlock is still red, force close the App (do not delete the APP), see below instructions:

How to force close the APP:

https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000154214-how-to-force-close-the-app


If the padlock is still red, your password may have been changed in the Scheduler and needs to be updated in the APP as follows:

Unlock the padlock to the top right of the APP

Go to 'Login with my new password' 

Enter username and new password


Does the app now come back online? To test please change the studio name, wait a few minutes and see if the studio name changes on the ipad, if it does, all is Ok and the ipad is now syncing again.