Playing classes

The class I scheduled is not playing
One reason for a scheduled class not playing is that it has not downloaded onto the iPad.  Follow the below steps to check the status of your downloads: ...
Thu, 7 Mar, 2019 at 12:29 PM
The wrong class is playing, what should I do?
This is usually caused by a mistake in scheduling. Check your Virtual scheduler and confirm you have the following content: 1. Check the correct studio ...
Wed, 12 Sep, 2018 at 4:45 PM
When I pause a class it ends early
When a class is paused this results in the class ending early.  To avoid this, please do not pause classes. The pause function is currently under review...
Wed, 6 Nov, 2019 at 2:58 PM
Audio is working but I have no video
1. Check your display has power, is connected and switched on. 2. Check the correct source input is selected. Most displays (projectors, TVs) have input se...
Fri, 20 Sep, 2019 at 4:30 PM
The video is playing but none of the automation features are working
(e.g. the lights haven't dimmed, the screen hasn't come down) It's a good idea to restart the iPad, and follow the steps below: 1. Exit guid...
Fri, 5 Oct, 2018 at 1:11 PM
I scheduled the wrong class and now it's playing. How do I stop the class and start a new one?
1. Click on the padlock on the top right hand corner of the iPad. Enter your 4-digit admin code to unlock administrative control. 2.When unlocked, the iPad ...
Sat, 8 Sep, 2018 at 12:46 PM
How do I change the duration of a program?
Log in to the scheduler and click on the program you would like to update. An update pop up should appear. Click on the Duration drop down menu and select t...
Sat, 8 Sep, 2018 at 12:48 PM
My picture is freezing, I have issues with audio and playback in general
Is your iPad in guided access mode?  If not, when someone hits the iPad home button the App will be minimised and the external screen will freeze. Follow th...
Sat, 2 Mar, 2019 at 7:44 AM
I've detected a release that doesn't play to completion. How do I remove it for re-download?
Individual releases can be removed directly from the APP as follows: 1. Unlock the padlock to the top right of the APP and enter your admin code 2. Nav...
Thu, 19 Sep, 2019 at 6:37 PM
I have members who have reported the same release playing
Each Virtual program contains 8 releases, the algorithm picks blind one of the 8 releases within each program without any reference to what was selected bef...
Thu, 24 Oct, 2019 at 2:20 PM