Downloading content

Optimizing big downloads
In order to optimise big downloads please ensure the following: 1 Make sure the iPad is plugged in to the power. Though the battery is good, it will go ...
Fri, 18 Oct, 2019 at 12:01 PM
How long will downloads take?
Included in the initial download of the standard bundle of 5 Virtual Group Fitness programs is over 50 hours of high definition video. Downloading these can...
Tue, 22 Jan, 2019 at 4:42 PM
My content downloads have failed. What should I do?
The LES MILLS Virtual app will re-attempt to download your content until it is completed. Within the App go to 'Settings' and 'Manage dow...
Thu, 22 Nov, 2018 at 2:47 PM
What is an Access code?
Your Access Code allows anyone (e.g. AV Partner/IT Support) to download all of your LES MILLS Virtual content without needing to fully set up the iPad. This ...
Sat, 8 Sep, 2018 at 12:11 PM
My access code doesn't work or has expired
Please contact your Les Mills representative who can generate a new code for downloading content without the need to log in to the app.
Sat, 8 Sep, 2018 at 12:12 PM
How do I restrict downloads to certain times of the day?
Within the App, go to 'Settings', 'Manage downloads'.  Set the scheduled downloads toggle to green (on).  When this is setup downloads w...
Wed, 23 Jan, 2019 at 3:26 PM
How do I restrict the programmes that are downloaded on the iPad?
If your iPad is nearing full capacity, customers on version 1.12 and above can select which programmes download onto their device.  It is advisable to start...
Thu, 19 Sep, 2019 at 1:41 PM
Why is my content re-downloading?
There are a few reasons content might re-download.   1.  A new language has recently been added to your account.  In this case the video files need to re-...
Thu, 24 Oct, 2019 at 2:08 PM
The refresh button has appeared in the 'Downloading in Progress' tab
When a download fails, the Virtual APP re-queues the release to the top of the Downloading in Progress tab and the refresh button (circle with an arrow), ap...
Tue, 19 Nov, 2019 at 10:18 AM