How do I activate my account for the first time?

Firstly check that the temporary password is still active (visible), as below by clicking on 'view all' under Virtual emails

Then the most recently sent Virtual email name

Which takes you to the record:

SF Classic:

In the above case, the temporary password is active (visible), so they need to use this link via a desktop computer first:

https://uk.lesmillsvirtual.com/virtual/signup 

Enter their Virtual username and temporary password using Chrome as their browser.

Once a new password is created they will use this password to login to the App.  (The temporary password will not work for the App)

If the temporary password is invisible they should use this link to login:

https://uk.lesmillsvirtual.com/virtual/login