If you experience an issue with playback of classes in admin mode or a sudden drop in App performance, please follow these steps in this order outside of Virtual class playback:

1. Run a Diagnostics Test:
a. Unlock the padlock to the top right of the App
b. Navigate to 'Version' > click on 'Run Diagnostics Test'
c. The test will start automatically.

2. Force close the APP:
https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000154214-how-to-force-close-the-app 

3: Re-boot the iPad

4. Unplug and re-plug the Apple adapter that connect the the iPad.


IMPORTANT TIP: never delete the APP


If none of these work, please contact support and they'll investigate further.