Picture is Frozen, & Issues with Audio / Playback (General)

Modified on Tue, 16 Jul at 10:15 AM

This is usually related to a failure with the EDID signal or the way the AV equipment is connected.  If the correct EDID is installed in line with our guidance, playback will be smooth and reliable.


An EDID emulator that supports audio extraction ensures reliable playback of video and audio from the App. Find out more through the link below:


https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one-


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