Downloads Have Failed or Stalled

My downloads have failed or stalled 

Ensure the following:

1. iPad is showing a green status on the Schedule and recently sync’d with the Scheduler. If the iPad is showing as red run a diagnostics test via the App to re-sync with the Scheduler.   
2. The storage used is less than 90%. If not, clear some space or reduce the programs via Manage Downloads >Select Programmes > remove any unused programmes.
3. Conduct a diagnostics test to detect any issues. 
4. Try force closing the App by minimising it and swiping it away off the screen, then re-open the App (NEVER DELETE THE APP). 
5. You may need to exit Guided Access first by triple clicking the top button (or home button), enter your passcode, and press 'exit'.
6. Night Scheduled downloads is toggled OFF (grey). This is under Settings > Manage Downloads
7. Check Salesforce to make sure the programme is in the entitlements and the entitlements are active (if the issue relates to one program only)
8. Try hotspotting to your mobile to see if there is a firewall blocking the download

Lastly, post to the Virtual support teams channel