Internet Connection fail- there is no internet connection.
Internet Speed Sufficient fail - the speed of the internet connection is not sufficient to allow downloads to progress successfully. Speak to your IT team.
Application Version fail - update your app from the App Store.
Account Connectivity and Scheduler Connectivity fail - will occur if you have changed your password in the Scheduler and not updated the APP. Please update your APP password as follows by using the same password that you use for the Scheduler:
1. Unlock the padlock to the top right of the app.
2. Navigate to SETTINGS.
3. Under "Account" click on "Login with my new password"
If this was the issue you would also see in SF under Studios and by clicking on the Device ID that the device connected to the studio has a 'last online date/time' that is in the past.
Download Queue Refresh - refreshes the download queue if there is a stuck download
Device Storage fail - there is not enough storage on the iPad to download new content. Clear some space or upgrade your iPad to one with more storage.
External Display fail please check your AV connections and equipment or contact your AV provider. A link to the required equipment can be found below:
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