AV/technical information

What are my must have devices and equipment?
We support Virtual setups that use an Apple iPad Pro 12.9 inch or 10.5 inch display with minimum 512GB storage, using an Apple USB-C Digital AV Multiport Ad...
Tue, 25 Feb, 2020 at 10:43 PM
What is an EDID and why would I need one?
A video EDID is part of the required setup for LES MILLS Virtual and ensures a reliable playback experience.  If an EDID is not in place you may experience ...
Tue, 17 Mar, 2020 at 11:21 AM
Server IP whitelist
The following addresses include where the content for Les Mills Virtual is stored. 1. Domains to whitelist: a. http://*http://.kaltura.com i. http://...
Tue, 10 Mar, 2020 at 9:11 AM
Automation Guide
Please forward the attached guide onto your AV provider if you're looking to implement studio automation.  Automation is tricky, however, an experience...
Mon, 2 Sep, 2019 at 2:20 PM
Support has detected AV disconnections on my device. What troubleshooting steps should I follow?
AV disconnections can happen for a number of reasons.  Please follow the below checks or alternatively, forward these onto your AV provider: 1. Check wi...
Thu, 18 Jul, 2019 at 3:47 PM
What are the setup requirements for Gen2 iPads (with a home button)?
We support Virtual setups that use an Apple iPad Pro 12.9 inch or 10.5 inch display with minimum 512GB storage, using an Apple Lightning Adapter and EDID em...
Fri, 23 Aug, 2019 at 11:18 AM
I'm using an LED video wall, is a dedicated router still required?
A dedicated router is not required for LED video walls but the Virtual iPad still needs a constant reliable connection to the network in order to receive ti...
Mon, 11 Nov, 2019 at 10:54 AM
Tips on installing the Kramer FC-69
How to set the Kramer FC 69: 1 – OFF HDCP is an anti-piracy protocol and not used by the virtual app 2 – OFF Audio source HDMI as it is included in the em...
Thu, 3 Oct, 2019 at 1:28 PM
My display is a long way from the iPad, how do I get the video that far?
Unfortunatley Apple TV is not supported for use with the Virtual app.  Apple TV is great for home usage, but in a business environment, there are many t...
Tue, 18 Sep, 2018 at 8:20 PM
My external screen is tinted pink/purple
Purple/pink screen (picture playing fine but colors tinted) is often a color range/RGB setting problem. The other common cause is a cable or connector fault...
Wed, 18 Dec, 2019 at 5:32 PM