Included in the initial download of the standard bundle of 5 Virtual Group Fitness programs is over 50 hours of high definition video. Downloading these can take some time as the content file size is very large. Often it will be faster to complete downloads off site. We suggest you leave the iPad connected to the internet, with the app open. It can take 1 - 2 days and in some cases weeks, it is really important that this download process is not interrupted.
If you have multiple devices, try setting each device up one at a time. Let downloads complete on each device before setting up the next.
If it is still taking too long, ask your AV partner or IT provider if they can complete the download for you. This might be the easiest way to get the Virtual iPad set up as soon as possible. The access code for AV providers to download your content on your behalf is in your on-boarding email.
Please follow the below steps for successful downloading of content:
iPAD SET UP
1. Turn off all notifications
1b. SHOW PREVIEWS – set to NEVER
1c. In NOTIFICATION STYLE pane, manually turn all apps to OFF
2. Prevent the iPad from automatically locking:
2a. SETTINGS>DISPLAY & BRIGHTNESS>AUTO-LOCK
2b. Set to NEVER
3. Turn off automatic updates:
3a. SETTINGS>ITUNES & APP STORE> AUTOMATIC DOWNLOADS
3b. Toggle all options OFF
4. Turn off SIRI4a. SETTINGS>SIRI & SEARCH
4b. Ask Siri
4c. Listen for “Hey Siri” – Toggle OFF
4d. Press Home for Siri – Toggle OFF