Included in the initial download of the standard bundle of 5 Virtual Group Fitness programs is over 50 hours of high definition video. Downloading these can take some time as the content file size is very large. Often it will be faster to complete downloads off site, in your on-boarding email is an access code that your AV provider can use to download content for you.  


If you decide to download the content yourself we suggest you leave the iPad connected to the internet, with the app open. It can take 1 - 2 days and in some cases weeks and it's really important that this download process is not interrupted. Try to put the iPad as close as you can to the WIFI router. It may seem obvious, but the closer you are to the source, the stronger, more stable and faster your WIFI will be. You can always move the iPad back to where it needs to be once the initial downloads have completed. 


Make sure the iPad is plugged into the power. Though the battery is good, it will go flat eventually. With a power adapter plugged into the wall, it will stay on as long as there are downloads to complete.  Keep the App open and the iPad unlocked. Please see link below for advice on optimizing big downloads and the 6 key steps for App and iPad setup:


https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads


Fresh new content is automatically made available quarterly. These are much smaller, though can still put a strain on some clubs internet. If you would like these updates to only happen during off peak hours go to Manage Downloads within the App and set the scheduled downloads toggle to green (on), once your content has initially downloaded.