In order to optimise big downloads please ensure the following:
1 Make sure the iPad is plugged in to the power. Though the battery is good, it will go flat eventually. With a power adapter plugged into the wall, it will stay on as long as there are downloads to complete
2 Keep the app open and the iPad unlocked. Downloads will only progress when the Virtual app is open on the iPad. As soon as the app is closed, or the iPad is locked/goes to sleep, downloads will pause. Please set the iPad and App up as follows:
iPAD SET UP
1. Turn off all notifications
1b. SHOW PREVIEWS – set to NEVER
1c. In NOTIFICATION STYLE pane, manually turn all apps to OFF
2. Prevent the iPad from automatically locking:
2a. SETTINGS>DISPLAY & BRIGHTNESS>AUTO-LOCK
2b. Set to NEVER
3. Turn off automatic updates:
3a. SETTINGS>ITUNES & APP STORE> AUTOMATIC DOWNLOADS
3b. Toggle all options OFF
4. Turn off SIRI
4a. SETTINGS>SIRI & SEARCH
4b. Ask Siri
4c. Listen for “Hey Siri” – Toggle OFF
4d. Press Home for Siri – Toggle OFF
5. Turn on Guided Access (iPadOS 13 users)
5a. Accessibility Settings (SETTINGS>ACCESSIBILITY)
5b. Toggle Guided Access to ON (Green) – advised to use a Passcode for this which can be activated within these settings.
5c. Display Auto Lock > set to default
5. Turn on Guided Access (IOS 12 users):
5a. Accessibility Settings (SETTINGS>GENERAL>ACCESSIBILITY)
5b. Scroll down to the bottom of the page and toggle Guided Access to ON (Green) – advised to use a Passcode for this which can be activated within these settings.
5c. Toggle Mirror Display Auto Lock to ON (green)
Within the APP
6. Turn off Scheduled Downloads.
6a. SETTINGS>MANAGE DOWNLOADS> NIGHT SCHEDULED DOWNLOADS
6b. Turn toggle OFF
A demo video on setting up your APP and iPad to maximise downloads can be found through the below link:
Youtube url: https://youtu.be/hRPnw7WYh_g
3 Try to put the iPad as close as you can to the WIFI router. It may seem obvious, but the closer you are to the source, the stronger, more stable and faster your WIFI will be. You can always move the iPad back to where it needs to be once the initial downloads have completed.
4 If you have multiple devices, try setting each device up one at a time. Letting downloads complete on each device before setting up the next
5 If it's still taking too long, try asking your AV partner or IT provider if they can do the download for you. This might be the easiest way to get the virtual iPad setup as soon as possible
You can setup, play with, create your studio timetables in the Virtual Scheduler while content downloads, or even before you setup your iPad device. Once the initial download completes, if you have slow internet and are concerned the quarterly releases will impact on your network speeds, set the downloads to occur only during off peak hours.
This can be done in the SETTINGS>MANAGE DOWNLOADS section of the app.
If you have more than one iPad, you will need to make sure this setting is enabled for each and every iPad you have.