The wrong class is playing, what should I do?

Modified on Wed, 12 Sep 2018 at 03:45 PM

This is usually caused by a mistake in scheduling. Check your Virtual scheduler and confirm you have the following content:


1. Check the correct studio is selected - match the name on your iPad timetable with the studio name.

2. Check the 'incorrect class / timeslot' and confirm you have the right day and week.

3. Check the class type is correct, Live / Virtual.

4. Check the correct release is selected - click on the class and check Random / Latest / Specify.

5. Check the schedule has been sent to the iPad successfully - hover the mouse over the small icon to the right of the studio name. This will show you the status of the iPad (Storage + last seen online).  If your iPad has been offline, changes you make to the scheduler will not sync to the iPad.


For advice on how to stop a class and start a new one follow the below link:


https://lesmillsvirtualapp.freshdesk.com/support/solutions/articles/36000084216-i-scheduled-the-wrong-class-and-now-it-s-playing-how-do-i-stop-the-class-and-start-a-new-one-



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