I’ve Detected a Release That Doesn’t Play to Completion. How Do I Remove It for Re-Download?

I’ve Detected a Release That Doesn’t Play to Completion. How Do I Remove It for Re-Download?

Individual releases can be removed directly from the APP as follows:

1. Unlock the padlock to the top right of the APP and enter your admin code
2. Navigate to SETTINGS > 'Manage Downloads'
3. Scroll to the specific release with the issue under the 'Downloaded' tab
4. Click the refresh icon as indicated below
5. The release will re-download automatically.

A demo video can be found through the link below:

https://www.youtube.com/watch?v=xoz08PWW150&feature=youtu.be

If removing the release and re-downloading does not resolve the issue please contact support on support@lesmillsvirtualapp.freshdesk.com