The Class I Scheduled Is Not Playing

Please try these troubleshooting steps:

1. Run a Diagnostics test via the App as follows to detect any issues:
2. Unlock the padlock to the top right of the App
3. Navigate to Version > Run Diagnostics Test
4. Force close the APP by minimising it and swiping it off the screen:
   • https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000154214-how-to-force-close-the-app 
   • (You might need to exit Guided Access first by triple clicking the home or side button on the iPad)
5. Go back to your scheduler 
6. Check that there is a black play symbol next to the name of the class (see BODYCOMBAT below).
7. Confirms that a Virtual class has been scheduled.  
8. In the image below, BODYPUMP is a live (instructor led) class and will not play content.
9. Lastly, remove the Apple adapter from the iPad and HDMI cable from the adapter and re-connect.  
10. Then try to play a class in admin mode by unlocking the padlock to the top right and navigating to the Classes tab, then select a release to play.  
11. If nothing plays there is a break in the connection with the screen which should be reported to your AV provider.