Please try these troubleshooting steps:


1. Run a Diagnostics test via the App as follows to detect any issues:

Unlock the padlock to the top right of the App

Navigate to Version > Run Diagnostics Test


 

 

2. Force close the APP by minimising it and swiping it off the screen:
https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000154214-how-to-force-close-the-app 

(You might need to exit Guided Access first by triple clicking the home or side button on the iPad)


3. Go back to your scheduler and check that there is a black play symbol next to the name of the class (see BODYCOMBAT below) , which confirms that a Virtual class has been scheduled.  In the image below, BODYPUMP is a live (instructor led) class and will not play content.




Lastly, remove the Apple adapter from the iPad and HDMI cable from the adapter and re-connect.  Then try to play a class in admin mode by unlocking the padlock to the top right and navigating to the Classes tab, then select a release to play.  If nothing plays there is a break in the connection with the screen which should be reported to your AV provider.