The Class I Scheduled Is Not Playing

Modified on Tue, 16 Jul at 10:13 AM

Please try these troubleshooting steps:

  1. Run a Diagnostics test via the App as follows to detect any issues:
  2. Unlock the padlock to the top right of the App
  3. Navigate to Version > Run Diagnostics Test
  4. Force close the APP by minimising it and swiping it off the screen:
  5. Go back to your scheduler 
  6. Check that there is a black play symbol next to the name of the class (see BODYCOMBAT below).
  7. Confirms that a Virtual class has been scheduled.  
  8. In the image below, BODYPUMP is a live (instructor led) class and will not play content.
  9. Lastly, remove the Apple adapter from the iPad and HDMI cable from the adapter and re-connect.  
  10. Then try to play a class in admin mode by unlocking the padlock to the top right and navigating to the Classes tab, then select a release to play.  
  11. If nothing plays there is a break in the connection with the screen which should be reported to your AV provider.

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