My iPad is not sync'd with the scheduler. What should I do?

1. First run a diagnostics test within the APP as follows:

Unlock the padlock to the top right of the App

Navigate to SETTINGS > Version > Run Diagnostic test.

2. Try force closing the App by minimizing it and swiping it away off the screen, then re-open the App

You may need to exit Guided Access first by triple clicking the top button (or home button), enter your passcode, and press 'exit'.

3. If your iPad is still not syncing, you can remove the device from within the scheduler and reconnect by following the below steps:

Please note: the below solution will delete all the content.  Please refer to 'How long will downloads take?' within 'Downloading content' for advise on maximising downloads.

1. Log into the Virtual scheduler tool via your desktop at www.lesmillsvirtual.com with your Virtual username and password.

2. Click on the Settings icon and select 'Manage Devices' .

3. To the right you will see options to ‘REMOVE DEVICE’. Click on the option that corresponds to the device you would like to remove.

4. Click the Green button: SAVE CHANGES to process the device unlinking.

5. Delete the Les Mills Virtual App and wait 5-10 minutes. Redownload the App from the App Store

6. Once this has processed, it will take 5 minutes for the App to become ready for connecting/pairing with your studio timetable.

7. Log into the iPad App with your Virtual username and password and select your studio from the list and begin setup.